Vocal One features an integrated voicemail application with Voicemail-to-email service. Voicemails can be delivered to any individual or distribution email address as a .WAV audio file, which allows users to easily listen to, forward and store messages. Electronically saved voice messages can be useful documentation for many companies, including healthcare organizations, law firms, financial firms, etc.
In addition to Voicemail-to-email capabilities, Vocal One also offers a highly accurate Voice-to-text Transcription service. With the Voice-to-text Transcription, incoming Voicemails and recorded calls are transcribed, and the text is emailed to users or stored in the Vocal One web portal. Transcribed Voicemails and calls deliver two main benefits: Enhances productivity by making Voicemails and calls searchable. Users can read lengthy communications much quicker than listening to them. Secondly, by transcribing Voicemails and calls organization acquires full accountability of employees’ phone communications when can be utilized in a variety of ways from verifying spoken terms of an agreement to training and revealing disclosure of corporate secrets. Integrated CRM applications, such as Salesforce, can greatly benefit from transcribed messages, allowing to oversee and improve agents’ performance.
Vocal IP’s Voicemail and Transcription services are fully integrated in the Vocal One portal and can benefit businesses of any size or type.