The key requirement for today’s Contact Center is flexibility
Your Contact Center personnel may work from the office, from home or remotely. With Vocal IP’s Contact Center integrated mobile application, Agents can easily work from anywhere as needed. Contact Center Supervisors can also manage on-site and remote teams and queues with easy-to-use reporting and management features.
- Your contact center personnel may work from office, home, or anywhere else
- Manage teams using powerful reporting and live tools such as silent monitoring and barging into calls for quality assurance
- Create custom thresholds to get alerted when suboptimal conditions occur so they may be fixed quickly and efficiently