Emergency Management

Vocal IP’s Next Gen 911 prepares your organization to handle any emergency.

• Automatic detection of IP phone and softphone locations – location is dynamically updated and detailed data is sent to local Public Safety Answering Point (PSAP)
• Instant notifications when 911 is dialed – via text (SMS), email, or phone with our Crisis Hotline
• Granular alerting – by campus, building, floor, wing or organization-wide
• Integration with alarms, sensors, public address systems, intercoms and access control systems – allow emergency responders to initiate remote lockdowns and send real-time instructions during an emergency
• Compliant with FCC regulations – Ray BAUM’S Act and Kari’s Law

Each year, over 240 million calls are placed with 911 dispatchers across the country. Nearly 80 percent of those calls are made from a mobile phone. With Vocal IP’s geofencing solution, stakeholders can be alerted when a 911 call is dialed from a mobile device if located within defined property boundaries.

• Geofencing Property – Vocal IP works with your organization to map out a geographic perimeter (geofence) of your location(s)
• Alerting – If 911 is dialed from within the geofenced area, stakeholders will receive an instant alert with the location of the caller and an overhead view of the geofenced property
• Anonymity/Privacy – alerts do not contain caller personal information, only the location of the initiated 911 call
• Efficient Incident Response – mitigate situations and prepare before arrival of emergency services

When a crisis occurs, it’s important to get the right people on the phone quickly and easily, no matter where they are located. With Vocal IP’s Crisis Hotline, Public Safety/Emergency Management stakeholders can be seamlessly united in case of a crisis “event” within seconds.

• Instant Conference – Creates instant crisis hotline by placing outbound calls to all stakeholders and merging them into one conference bridge
• Instant Alerts – stakeholders receive SMS or email with link to join audio conference bridge upon placing call to Crisis Hotline
• Customizable Menu – Create IVRs (touch tone or voice) to route callers to the right stakeholders based on emergency types
• Right people on the call – Multiple hotlines for different emergency types and routing to the appropriate stakeholders