Unified Communications

Vocal One is the next generation cloud-based communication service provided by Vocal IP nationwide. 

Vocal One unifies the widest range of communication methods on mobile and desktop platforms, including HD voice calling, chat, web and video conferencing, SMS texting and Instant Messaging to create a unified communication platform for businesses.

Vocal One works seamlessly from desk phones, laptops, tablets and from any smartphone/mobile device. You can move seamlessly from one environment to another, for example moving a call from a desk phone to a mobile device.

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Vocal IP’s Call Recording solution is fully integrated with our Vocal One Hosted PBX/UCaaS platform and provides your company with a variety of recording options, including “always on” or “on demand” recording. Ideal for call centers, healthcare companies, law firms and any other company with a necessity to record its calls, Vocal IP’s solution is in the cloud so there are no server or storage requirements on site. Once activated for an extension, automatic call recording will record all of the extension’s incoming and outgoing calls. Vocal IP’s Call Recording solution can be enabled for individual or multiple users and it is fully integrated with Vocal IP’s multimedia Contact Center solution. If used in combination with the integration of an application (i.e. Salesforce’s CRM), call recordings can be part of the CRM record of customer interactions. 

Recordings can be stored and archived based on the customer’s requirements and there are no limits to the number of messages a user can store. Recordings can be easily retrieved and played back with a few clicks, forwarded or downloaded for off-line storage. Call Recordings are stored in a regulatory compliant, fully redundant data center for the most stringent compliance requirements. Vocal One Call Recording supports specific customer compliance requirements by disabling forwarding outside the organization, if required. Call Recordings can be transferred to a variety of Natural Language Processing (NLP) and Sentiment Analysis tools via APIs. 

Vocal One’s Call Recording is a highly scalable solution that will grow and evolve with your organization.

Vocal One features an integrated voicemail application with Voicemail-to-email service. Voicemails can be delivered to any individual or distribution email address as a .WAV audio file, which allows users to easily listen to, forward and store messages. Electronically saved voice messages can be useful documentation for many companies, including healthcare organizations, law firms, financial firms, etc. 

In addition to Voicemail-to-email capabilities, Vocal One also offers a highly accurate Voice-to-text Transcription service. With the Voice-to-text Transcription, incoming Voicemails and recorded calls are transcribed, and the text is emailed to users or stored in the Vocal One web portal. Transcribed Voicemails and calls deliver two main benefits: Enhances productivity by making Voicemails and calls searchable. Users can read lengthy communications much quicker than listening to them. Secondly, by transcribing Voicemails and calls organization acquires full accountability of employees’ phone communications when can be utilized in a variety of ways from verifying spoken terms of an agreement to training and revealing disclosure of corporate secrets. Integrated CRM applications, such as Salesforce, can greatly benefit from transcribed messages, allowing to oversee and improve agents’ performance. 

Vocal IP’s Voicemail and Transcription services are fully integrated in the Vocal One portal and can benefit businesses of any size or type.