Vocal SMS Support

Step 1: Add Vocal IP SMS from Microsoft Teams App Store

• In the Microsoft Teams sidebar, click the ellipsis (⋯) button and select Get more apps.
• Alternatively, click Apps in the Microsoft Teams sidebar
• Search for ‘Vocal IP SMS’ — the app tile will appear.
• Click on the Vocal IP SMS app tile, then click the Add button to install it into Teams.

Step 2: Grant User Permissions

• Click the Continue button to grant permission and allow Vocal IP SMS to integrate with Microsoft Teams.

Step 3: Access Vocal IP SMS

• If your Microsoft account email isn’t registered with Vocal IP SMS, a registration page will appear.
• Enter your credentials
• Once registered, you’ll be automatically signed in using your Microsoft Teams profile, and the Vocal IP SMS messaging platform will open.

Step 4: Pin Vocal IP SMS to the Microsoft Teams Sidebar

For quick and easy access on both desktop and mobile:

• Right-click the Vocal IP SMS icon in the Microsoft Teams sidebar.
• Select Pin. This keeps Vocal IP SMS on your sidebar every time you open Teams on desktop or mobile.

Why is this happening?

If you’re not receiving message notifications from Vocal IP SMS, it’s often due to disabled notification settings in either Windows or Microsoft Teams.

How to Resolve It:

1. Check Windows Notification Settings

• Open Windows Settings (press Windows Key + I or search for Settings).
• Navigate to System > Notifications.
• Ensure notifications are enabled by toggling the switch On.

2. Verify Microsoft Teams Notification Settings

• Open Teams and click the ellipsis (⋯) next to your profile avatar (top-right corner).
• Select Settings > Notifications & Activity.
• Make sure notifications are turned On and configured to your preference.

Still Not Working?

If you’re still experiencing issues, please reach out to our support team.

Yes, absolutely!
Vocal IP SMS allows you to use your existing Direct Inward Dialing (DID) number for SMS messaging within Microsoft Teams. This is a configurable option within the Vocal IP SMS platform, enabling seamless integration without the need for a new number.

Yes, Vocal IP SMS is available both on desktop and mobile devices.
You can seamlessly use Vocal IP SMS on both desktop and mobile devices. By integrating with platforms like Microsoft Teams and Webex, Vocal IP SMS ensures that you can send and receive SMS messages directly from your preferred device, whether you’re at your desk or on the go. This flexibility allows for continuous communication without being tethered to a single device.

Absolutely!
Vocal IP SMS enables you to send bulk SMS messages, making it ideal for promotions, alerts, and other mass communications. You can reach multiple contacts simultaneously, ensuring your message is delivered efficiently to your desired audience. This feature is particularly useful for marketing campaigns and organizational announcements.

Yes, Vocal IP supports message scheduling
Message scheduling allows you to compose messages in advance and set them to be sent at a specific time. This feature ensures timely communication, even if you’re unavailable to send messages manually at the desired moment. It’s perfect for sending reminders, updates, or any time-sensitive information.

Your messaging data’s security is a top priority
Vocal IP SMS leverages Microsoft Azure’s robust security infrastructure, ensuring that all your text messages and media files are stored securely. While the database is secured and encrypted, it’s important to note that it is not end-to-end encrypted. For specific security requirements, please contact our support team.

Yes, Vocal IP SMS is designed with compliance in mind
The platform offers features like automatic email transcripts of every text message sent or received, ensuring that your organization meets legal and regulatory requirements for data retention and privacy. Additionally, YakChat can integrate seamlessly with your existing secure archiving systems for comprehensive compliance.