Vocal SMS Privacy Policy

1. Changes to this Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our practices. If significant changes are made, we will notify you through this website or other appropriate means before the changes take effect. We encourage you to review this page regularly to stay informed about our privacy practices.

For questions regarding this Privacy Policy, contact us at support@vocalip.com.

2. Information We Collect. When you visit the Vocal IP Site or register for our Services, we may collect specific contact information, including your first and last name, organization name, address, city, state, postal/zip code, email address, and phone number (“Contact Information”).

When purchasing Services, you may be required to provide billing details such as credit card information or other payment details (“Billing Information”). For billing inquiries, please reach out to sales@vocalip.com.

We also automatically collect certain technical data from your browser to enhance your experience on our site. This data may include pages visited, IP address, browser type, and other standard log information (“Site Information”).

We use cookies, web beacons, and similar tracking technologies to optimize website functionality and analyze user behavior. These tools help us improve our Services and user experience. You can adjust your browser settings to disable cookies, but this may impact some features of the Vocal IP Site.

In using our Services, you may provide data such as messaging content, recipient numbers, and timestamps (“Service Information”). This may include Personally Identifiable Data—information that directly or indirectly identifies an individual.

3. How We Use the Information We Collect. We use Site Information to analyze user interactions and enhance your experience on the Vocal IP Site. This information is used internally and in accordance with this Privacy Policy.

For users who have not subscribed to our Services but have submitted inquiries or requests, we use your Contact Information strictly for the purposes outlined at the time of submission. For example, if you request information about Vocal IP SMS, we will only use your details to fulfill that request.

Subscribers to our Services will have their Contact Information used for account management, support, technical updates, and essential service notifications. Marketing communications will only be sent if you have given explicit consent or if there is a legitimate business interest, such as updates about similar Vocal IP products and services. You can opt out of marketing communications at any time via the “Unsubscribe” link in emails or by contacting sales@vocalip.com.

Please note that certain non-marketing communications related to service operations or legal obligations cannot be opted out of.

Service Information is used exclusively for delivering the Services you have engaged us for, governed by the terms of the specific Service Agreement. If there is any inconsistency between this Privacy Policy and the Service Agreement, the Service Agreement prevails.

For users leveraging third-party applications integrated with Vocal IP SMS, please note that such third parties’ privacy policies govern their use of your data.

4. Security. We take your data security seriously. Vocal IP employs administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. These measures include encrypted data transfers, access control policies, and regular system audits.

While we follow industry best practices to secure your data, no system is entirely immune to risks. We cannot guarantee absolute security but commit to mitigating risks to the best of our abilities.

If you have security concerns, please contact us at support@vocalip.com.

We retain your personal data as long as your account is active or as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

5. How We Share the Information. We Collect Vocal IP does not sell your personal data. We only share Personally Identifiable Data as outlined below:

(a) Agents and Service Providers: We may engage third-party vendors to assist in providing our Services, including hosting, data storage, payment processing, and customer support. These vendors are granted access only to the information necessary to perform their duties and are required to maintain confidentiality.

(b) Affiliates: Vocal IP may share information with affiliated entities under common control for purposes consistent with this Privacy Policy. These affiliates are bound by the same data protection obligations.

(c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Vocal IP’s assets, your personal data may be transferred as part of the transaction. You will be notified of any such change through this Site or other appropriate channels.

(d) Legal Compliance: We may disclose personal data if legally required or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or safeguard the safety of users and the public.

(e) California Online Privacy Protection Act (CalOPPA): Vocal IP does not track your browsing activities across different websites. However, third-party services integrated into our Site may use cookies to collect data across sites for marketing purposes. We do not share your Personally Identifiable Data with these third parties.

6. Access and Control Over Your Information. You may request details about the personal data we store about you or request its deletion by contacting support@vocalip.com. We will respond within a reasonable timeframe and take steps to verify your identity before fulfilling such requests.

You can also correct or update your Contact or Billing Information by logging into your account or reaching out to sales@vocalip.com.

7. Contact Us. For any questions, concerns, or requests regarding this Privacy Policy, please contact us at: