Vocal IP has developed a wide range of unique solutions for the healthcare industry. From serving a sole practitioner’s office to entire hospital systems, our solutions are designed, managed and maintained by Vocal IP and focused on the healthcare provider’s communication systems. The majority of healthcare providers have adopted Electronic Health Record (EHR) systems and now need to assemble all patient data there for searchability, accountability and compliance. These new demands on the healthcare industry create new conditions and pressures on healthcare networks and IT systems. That’s why Vocal IP offers comprehensive integrated service packages for healthcare providers, with regulatory compliance and cybersecurity as the backbone of every solution design.
The healthcare industry and Protected Health Information (PHI) have been the target of hackers and malicious actors. Unlike credit card numbers which can easily be changed in the event of a breach, PHI does not change, allowing hackers to warehouse PHI and sell it anytime they want. All of our solutions are designed to anticipate and proactively combat data breaches, with geo-redundant threat protection systems for maximum resiliency for the safety of the healthcare provider’s IT infrastructure and its patients’ data.
List of our services for the Healthcare Industry:
a. End-to-End encrypted calls
b. HIPAA-compliant call recording and transcription
c. Contact Center to improve the patient journey
a. Protected Dedicated Internet
b. Multiple Internet options for backup/resiliency
a. SD-WAN with Network Firewall, Unified Threat Protection, DDOS, IDP, NGFW and numerous other services to protect internal IT infrastructure
b. Centralized Cloud Firewall to protect multiple location with unified cybersecurity policies
a. MS Teams for telehealth solutions
b. On-demand integration with leading EHRs for improvement of patient journey, from scheduling appointments to insertion of patient interaction records against the electronic medical record.