Application Integration

In today’s business climate, delivering excellent customer experience is no longer an option, it is a requirement. Businesses of all sizes are looking to improve their customer experience, employee efficiency and workflows.  Different business software applications such as ERP systems (e.g. Netsuite), CRM applications (e.g. Salesforce, Zoho CRM, etc.) and Microsoft Teams can be integrated with one another but experienced software development resources are hard to find and expensive. When ERP, CRM, collaboration and communication applications do not work in harmony, your employees are working in data silos. This means looking up information in multiple systems and entering the same data into several different applications. Accessing multiple applications to perform a single task is inefficient. In an integrated application environment, data entered in one system automatically updates other applications. Your employees become more efficient and productive. 

Vocal IP offers custom integration services with a wide range of business applications. Let Vocal IP’s dedicated team of developers implement integration with a custom application used in your business. Applications are typically linked via APIs and standard integrations can be implemented in days, not months. Vocal IP has extensive experience in custom integration projects that are tailored to the customer’s specific application requirements.

Customer Relationship Management (“CRM”) applications are now standard for businesses of all sizes. CRMs are an integral part of managing the sales processes as well as the overall customer experience. With a well-developed CRM, all of your customers’ information can be at your employees’ fingertips. Your employees, especially Sales Representatives or Contact Center Agents, maybe logged into your CRM application all day while interfacing with customers, documenting their calls, messages, etc. By integrating your company’s CRM with your phone system, calls and Voicemails are instantly populated in the customer’s record; manual entry is no longer required. Incoming calls from a customer’s phone number will instantly populate the customer’s information on the screen improving productivity and the customer experience. If you are utilizing Vocal One Transcription service, the text of the transcription can be easily stored, allowing for valuable insights based on analytics without any manual data entry.

Vocal IP has been providing integration services with major CRM applications, such as Salesforce, Zoho CRM and others for years. We developed standard CRM integration options that can be implemented quickly. In addition, our dedicated team of developers can further customize CRM integrations to your company’s specific needs.

Business users have been increasingly leveraging the power of collaboration platforms, such as Microsoft Teams for years. Microsoft Teams, part of the Microsoft Office 365 suite, has been growing in popularity and users are trying to utilize Microsoft Teams for external communications in addition to its internal company communication capabilities. Microsoft Teams includes basic voice service capabilities at an additional cost. Integrated Vocal One + MS Teams, solution combines all features of VoIP with powerful Collaboration platform delivering next generation of UCaaS services.

The Vocal One application seamlessly integrates with Microsoft Teams to create an unmatched telephony solution and save money for customers. Our standard Microsoft Teams integration is quick to implement and it can be further customized based on your specific requirements.

Enterprise Resource Planning (ERP) software applications (e.g. Netsuite) delivering an integrated suite of business applications for a growing number of businesses. ERP tools share a common goal and data model, covering broad and deep operational end-to-end processes, such as those found in finance, HR, distribution, manufacturing, non-profit, service and the supply chain. However, none of the mainstream ERP applications include voice calling, messaging or contact center capabilities, therefore an integration with a powerful Hosted PBX/UCaaS platform, such as Vocal One, creates a powerful combination. 

Vocal IP has developed standard integration modules to several popular ERP software applications. The benefits include populating the customer records with call and messaging history, call logs, call recordings and transcriptions as well as facilitate instant access to customer history and contact information for contact center agents. Vocal IP’s standard integration with ERP systems is readily available, quick to implement and the integration can be further customized based on the customer’s specific requirements.

One of the key differentiators of Vocal IP is our dedicated team of in-house developers. With extensive experience with integration projects, including CRMs and ERPs and collaboration programs, such as Microsoft Teams and many more, our in-house development team can handle even the most challenging integrations. Our experienced project managers will review your software requirements, create an assessment of the project and also estimate the timeline and required resources. During the implementation phase, Vocal IP’s project managers and engineers will provide detailed progress reports, Quality Assurance testing, as well as detailed documentation.

Custom integration projects from Vocal IP are surprisingly affordable even for smaller companies. Let Vocal IP’s experienced development team help your company to achieve your software development goals.