Omni-Channel Contact Center
for All Customer Interactions
Upgrade your customer journey and enhance customer experience across all channels with next-gen cloud contact center solutions.
Want your sales and service teams to get the data to achieve the best
customer journey experience?
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What It Does
Power Up Your Communications
Get an optimal contact center solution for your business regardless of size and industry. Benefit from the improved customer experience and increased business efficiency.
- Maximize business outcomes – improving sales conversion, retention, and ultimately revenue
- Provide personalized customer experience to increase customer satisfaction scores and first call resolutions.
- Enhance the effectiveness of every interaction by having customer info right at the fingertips
- Reduce the pressure with powerful features such as in-queue callbacks, skills-based routing, and others.
Centralize to Improve Efficiency
Experience the benefits of a centralized solution for all customer interactions. Seamless migration of existing systems to the cloud
- Reduce call abandon rates – with a global queue that routes based on real-time data about call volumes, resource availability and other variables.
- Integrate with existing systems through open standards APIs
- Quickly respond to changing call traffic conditions by adjusting call routing strategies
- Keep all customer records in one place, enabling effective analysis and quality control
Analyze Past Interactions to Improve Future Outcomes
Bring together all essential data into a Customer Engagement Analytics Repository. Discover valuable insights for data-driven decisions with Vocal IP’s advanced analytics tools.
- Monitor all processes in the contact center with real-time operational dashboards.
- Explore and cross-analyze customer interactions and agent activity to find optimization opportunities.
- Make sure that the company keeps the right course with scheduled performance reports.